OTOBO migration

• OTRS Community Edition is more or less oficially dead
• a fork called Znuny was created through a OTRS contractor
• Znuny does guarantee security releases for the next two years
• in the long term, we still need to look for a alternative (#4 (closed))

Tasks

• migration script
• migrate to test site
• check test site by agents
• announcement
• migrate production
• redirect otrs
• remove otrs
• migrate production st
• remove otrs st
• adjust server dimensions (2/6)
• archive this project